ChoicePlan Pty Ltd

Getting paid

The NDIS website provides guidelines on how providers are compensated, which depends on how participants manage their NDIS budget. The guideline for provider invoice requirements is especially relevant for avoiding payment delays.

Where a participant has appointed a plan manager, providers need to send invoices to the participant's plan manager. Each invoice must include a valid ABN unless the provider is exempted from quoting an ABN under ATO rules.

Providers can submit their invoices to plan managers once supports have been delivered or provided. Prepayments are generally not permitted for supports or services.

Once the participant has approved an invoice, the plan manager will process the payment through the NDIS portal. If the payment request is successful and the plan manager has received the remittance from NDIS, the plan manager will promptly pay the provider.

Providers can refer to NDIS links below for more information or seek assistance from their accountants. Alternatively, providers can contact the plan manager for general guidance.